IT Infrastructure Management

People

Our engineers working in IT Teams have hands-on experience in the configuration and operation of cloud hosted IT services. We constantly broaden our knowledge and develop skills to stay up to date with changes in the modern IT landscape. Do you need to scale up your IT support team? Wrocław, the city we are located in, is one of the hottest spots on the IT services map in Poland.  We can assure you that if you want to expand your support team, you are in very capable hands.

Cloud Expertise

We have taken part in the design, development, and operation of many services hosted on the cloud.  As an Amazon Web Services Consulting Partner, we can help you design and maintain your IT infrastructure with the focus on security and business continuity—all while keeping your costs down.

Process

Our IT team works according to the agreed Service Management Plan and methodology like  ITIL. The team processes planned daily events and reacts to your specified incidents or requests raised through our support system. Our term plans are prepared and monitored using Kanban methodology and collaboration is delivered accordingly to the agreed Service Level Agreement (SLA).

Infrastructure Design

We will take care of monitoring your service availability, capacity management and performance profiling of your IT infrastructure.  Additionally, we will define the appropriate back-up and restoration procedures and plan all the tasks required to assure the continuity of your IT infrastructure business. This will be reflected through an increased trust of your clients and confidence in the robustness of your IT solution.

Infrastructure Operation

During Service Operation, the IT team will take care of all events, incidents, problems and access requests.  Some examples of exemplary activities involved with infrastructure operations are log reviews, infrastructure updates, security patches, resolving incidents. Our main goal here is to deliver the IT solution and resolve any problems reported by your clients.

Infrastructure Transition

Within this phase, we will take over responsibility for planning and supporting new IT service transitions as well as change and release management processes. All activities are planned in a manner which will minimize your IT infrastructure downtime. If requested, we can also support you with validation and testing.

Security & Compliance

Our IT teams work with a focus on the compliance and security of your IT infrastructure.  If needed both internal and external security audits can be planned to give you more insight into security management. If you need any certification, e.g. ISO 27001, we can help you implement it by using our Quality Management System.