bell   Pro4People has been acquired by Star to deliver even stronger MedTech solutions

Service Delivery Manager

Location: Wrocław/Remotely

We are currently searching for Service Delivery Manager who will be responsible for reliable delivery of Clients medical device SaaS product. The solution, consisting of hardware, mobile and cloud-based components, is an innovative rehabilitation platform that is used by lay users to increase blood circulation. Service Delivery Manager will manage and oversee key technical processes and work closely with Client’s stakeholders assuring the IT services delivered within that product meet requirements regarding quality, availability, cost and overall operational performance.

Main responsibilities will include:

  • Delivery of reliable and fit-for-intended use medical device IT products
  • Plan and execute of the roll out of new medical cloud and mobile products on the targeted markets
  • Manage and lead the Service Delivery (2nd line of support) team consisting of roles such as SysOps, Quality Assurance Engineer
  • Collaborate with Client stakeholders including roles such as Product Owner, Program Manager, Quality Manager
  • Keep necessary records in respect to delivered product and services
  • Plan and supervise installation and servicing activities based on described procedures
  • Collect and process feedback, complaints and problems
  • Work closely with the Design and Development team implementing new product versions and providing 3rd line of technical support
  • Work under an ISO 13485 certified Quality Management System
  • Manage and work under an ISO 27001 certified Information Security Management System


  • Maintenance and development of medical device and IVD solutions directly impacting human lives
  • Non-corporate culture
  • Very modern and innovative IT solutions for MedTech and IVD sector
  • Agile / Maturity working environment
  • Dedicated time for employee self-development on a weekly basis (Library Project)
  • Participation in external trainings and other forms of professional development
  • In-house or external English classes
  • Individual medical insurance
  • Multisport Card
  • Team events


  • Have 3+ years of experience in Service Delivery management
  • Experience in management of SaaS, cloud-based and mobile products
  • Good understanding of ITIL
  • Experience in working in multinational and distributed project environments
  • Business fluency in English (both spoken and written)
  • Excellent communication, organizational, leadership, interpersonal skills
  • Proficiency in management and collaboration tools e.g. JIRA, Zendesk, Slack, Ms Teams
  • An enthusiastic, goal-oriented, problem-solving attitude

Other ways to impress us smile:

  • Experience in managing innovative, complex, highly exploratory projects
  • Understanding of the medical device and IVD domain and regulations
  • Good understanding of project management methodologies PMBOK, PRINCE2, Scrum, Kanban

Please attach the following notice:

"Wyrażam zgodę na przetwarzanie moich danych osobowych podanych w niniejszym formularzu, załączonym CV oraz pozyskanych w procesie rekrutacyjnym przez Pro4People w związku z prowadzonym procesem rekrutacyjnym, w tym dla potrzeb przetworzenia niniejszego zapytania, udzielenia na nie odpowiedzi oraz kontaktowania się ze mną w przyszłości w celu przedstawienia ofert zatrudnienia/współpracy."

["I hereby give consent to process my personal data entered in this form, included in the CV attached hereto and collected in the course of the recruitment process by Pro4People for the purpose of the latter, including the processing of the submitted enquiry, responding to it, and contacting me in the future to make employment/collaboration offers."]

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Information Note

Pro4People sp. z o.o., based in Wrocław, Poland at Wołowska 18 (postal code 51-116), will be the controller of your entrusted personal data. Your personal data will be processed for the period of 3 years from the moment of the last contact. Your data will be processed under the General Data Protection Regulation (GDPR) and derived Polish national regulations. The base for processing is your consent, thus you can execute all the individual rights derived from GDPR at any moment by contacting us at Pro4People may transfer your personal data only to its Trustworthy Suppliers providing supplementary services to us for the purpose specified in this consent.


If you prefer to reach us directly, you can send us an email or call us:

+48 663 466 030

Our office operates from 8:00 to 17:00 CET.